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Application Support Analyst
Ref No.: 16-08716
Location: Bethesda, Maryland
Qualifications

EDUCATION
  • Bachelor's degree and 6+ years of related experience

SPECIALIZED KNOWLEDGE & SKILLS
  • Experience in supporting all phases of SDLC.
  • Knowledge of Operating Systems, Middleware, DB, Webservers.
  • Provide two tier support to all applications and provide assistance to all end users and identify any issues in production.
  • Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
  • Provide training to various new employees and assist with expert knowledge on production processes.
  • Document all production applications and resolve all application issues and answer all requests.
  • Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
  • Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.
  • Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
  • Understanding of database concepts Hands-on experience with SQL queries
  • SQL Performance tuning.
  • Unix commands, Unix Shell Scripting experience.
  • Experience with ITSM Tools (Service Now or Remedy or any other ticket tracking tools).
  • ITIL Foundation Certification (Preferred).
  • Must be willing to provide on call support on a rotation basis for 24x7 support.


Employment
As a condition of employment with Common Securitization Solutions, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation, which may also include a credit check for positions in some areas of our business.

Responsibilities
JOB INFORMATION
  • Provide support to office or business unit users of proprietary or custom application software.
  • Answer technical questions,
  • Troubleshoot problems, and guide users to gain productive use of software.
  • May extract data, format and run reports, or perform specific analytical functions using application.
  • May have substantial subject matter knowledge of business unit discipline.
  • Includes both staff in corporate facility supporting use of business-specific applications to corporate staff, or staff providing product support to customers using proprietary software.


KEY JOB FUNCTIONS
  • Provide production support or technical support to users of a customized or proprietary application.
  • May act as lead.
  • Allocate work to staff, plan, communicate, evaluate and manage performance by staff.
  • Assess needs for technical development of staff and provide formal or informal training opportunities to staff.
  • Confer with management of client groups using application(s) supported by group and assess uptime, productive use of application, and needs for further development or enhancements to make application more useful.
  • Plan and conduct regular or periodic meetings of staff responsible for maintaining applications in production to assess issues or bugs and plan strategy for addressing them.
  • Plan, contribute to, or conduct projects for testing software enhancement, developing requirements for system enhancement, revision or development of application, or related projects.

More Information About the Job
Is Relocation Available?
No
Are you open to sponsorship?
No
Are there flexible work hours?
Yes
Is there a possibility to work remote?
No
This position is:
New Position
Is there a bonus structure?
5%
Is there equity?
No
Does this position have direct reports?
No
What are the 3-4 non-negotiable requirements on this position?
Knowledge of Operating Systems, Middleware, DB, Webservers. SQL Performance tuning. Unix commands, Unix Shell Scripting experience. Experience with ITSM Tools (Service Now or Remedy or any other ticket tracking tools). Understanding of database concepts Hands-on experience with SQL queries ITIL Foundation Certification (Preferred). Must be willing to provide on call support on a rotation basis for 24x7 support.