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NCDPS-Service Support Analyst- Mid Level
Ref No.: 15-06898
Location: 2020 Yonkers Road, North Carolina
Typical Experience: 36-60 months


Sample Role Types: Desktop Support Analyst, Help Desk Support Analyst

Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.

Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Experience installing and troubleshooting computers
Required
3
Years
Experience in troubleshooting Microsoft Office Suite software on several types of Microsoft based machines running Windows 7
Required
2
Years
Experience troubleshooting infrastructure problems in an Ethernet environment.
Required
6
Months
A+ Certification
Desired
Experience in internet topologies
Desired
1
Years
Experience working in state government
Desired
1
Years