Previous Job
Previous
NCDST - Service Support Analyst - Tier 1
Ref No.: 15-06794
Location: Raleigh NC, North Carolina
Provide Tier I support. Initial responsibilities require a basic knowledge and understanding of a wide variety of technologies to effectively support client needs. Minimum 3 years experience in desktop support areas.

Expected Skills: This position is responsible for providing consultation, support, and/or training to clients of computer or other information technology systems. Employee provides support for Microsoft Active Directory, hardware, software, networks, helpdesk, patching, and antivirus for desktop users in the Department of State Treasurer (DST). Additionally, this position will be expected to organize and follow complex and or detailed technical procedures, work independently to resolve routine and some non-routine problems, participate in small projects, and communicate and consult with clients and higher level technician to resolve technical problems. Successful candidates will have the ability to identify and understand reoccurring problems and recommend solutions.

Description (including, but not limited to):

1. Technical assistance, support, and advice to end users for hardware, software, and systems both via phone and in person.
2. Remote technical and functional assistance to business and technical users using Dameware remote access tools.
3. Setup and deploy desktop images using SCCM
4. Participate in small team projects
5. Prioritize and execute tasks to meet established timelines and department goals
6. Respond to ad-hoc request in an accurate and timely manner
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Experience with Microsoft Windows 7, Office 2010
Required
3
Years
Strong communication skills
Required
3
Years
Adobe Product Suites
Desired
3
Years
TCP/IP networks
Desired
3
Years
McAfee antivirus
Required
3
Years
Experience with Exchange 2010
Required
3
Years
Experience with Active Directory
Required
3
Years
SCCM 2012 image configuration and deployment
Required
3
Years