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Sr Business Analyst, Salesforce
Ref No.: 15-05004
Location: Hartford, Connecticut
  • BA with salesforce Certification or having good experience in Salesforce configuration

Job Description:
  • Knowledge of Salesforce and CRM MUST.
  • Conducts or directs complex research internally or externally to obtain information such as financial data, product or market profiles or business process flows. May work with other departments, conduct interviews, or conduct primary or secondary research to gather data if information is not readily available.
  • Compiles information and analyzes qualitatively and/or quantitatively and conducting follow up and data verification as needed. Analyze feasibility, cost ramifications, economies, or other aspects of large or complex programs. Develop Business requirements and participates in and may lead the implementation of special projects.
  • Based on analysis, develops reports, proposals for action or implementation plans as necessary and presents to management. Presentations may be formal or informal depending on the nature of projects. Communicates with other departments as necessary.
  • Works with other departments to coordinate interdepartmental activities in order to ensure that organization meets customer expectations. Resolves problems as needed to ensure that customers receive prompt, efficient service in accordance with company policies.
  • Acts as liaison with outside organizations, agencies or regulatory bodies in order to serve corporate interests. May negotiate with outside organizations or vendors. Maintains knowledge of regulations affecting function and works with outside organizations on compliance issues.
  • May oversee the work of Business Analysts or other employees as requested by supervisor or coordinate department projects. Reports to supervisor on project status and seeks guidance as needed.
  • Performs or coordinates special projects as requested.
  • Working with key stakeholders, develops efficient and scalable business processes to drive improved operational results.
  • Experience with leading efforts will need to coordinate among a number of different upstream and downstream applications
  • Excellent communication both written and verbal