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IC BT - Customer Service Support 3 RECRUITED - 30002 - 100253
Ref No.: 13-08013
Location: St Louis, Missouri
Title: IC BT - Customer Service Support 3 RECRUITED - 30002 - 100253

Fire Alarm and Security System Service Coordinator

Effectively coordinates and schedules branch Fire & Security service activities and resources to ensure customer expectations and commitments are met while delivering high quality service to assigned product lines. Provides support, information, prioritization and coordination of assignments for field service personal. Serves as the main point of contact for all service customers to ensure expectations are being met. Proactively follows-up with customer after completion of service visit to ensure a high level of satisfaction with quality of work received. Coordinates monthly quality assurance efforts of appropriate branch personnel. Handles decisions regarding the scheduling and movement of Client and material.

Candidates must have related experience. This is not a customer service call center position.

Max pay rate: $19/hr