Ref No.: 18-18375
Location: Middleton, WI, Wisconsin
Job Description:
  • Aptos POS Techno/Functional Consultant for Production Support (Location: Middleton, Wisconsin USA)
  • Aptos POS/LP/Sales Audit SME having more than 8 years of experience in Technical Support & Consulting

Skills Required:
Product:
  • Requires Aptos/Epicor POS/Aptos Loss Prevention/CRM Technical & Functional understanding.
  • Ability to understand, triage Incidents related to Data Fixes,
  • Identify Core Product Bugs, Root cause analysis for Incidents and coordination with Aptos for Problem Management
  • Reporting at regular intervals to key stakeholder from Business/IT.
  • Exposure to ITIL Process and SLA Driven environment.
  • Exposure to configurations and supporting Infogenisis F&B POS, Infogenisis Universal Desktop application is a plus.
  • Exposure to SCALA Signage systems is a plus.

Technical:
  • .NET/C# with MS SQL Server or Oracle Server Database. PL/SQL Knowledge is a plus.
  • Release Management skills required for POS software deployment
  • Supporting software rollouts from Vendors from QA Lab

Language:
  • Good Written and Verbal English. Proficiency in any other additional language is a Plus.

Domain :
  • Minimum of 5 Years in Retail with focus on Fashion & Apparel Business. Good Exposure to Store Technologies, Interfaces with Merchandising, eCOM, Loyalty Systems.

In-Store Technology Experience
  • Having knowledge in Application infrastructure set up and configuration,
  • Application version deployment and configuration,
  • Incident/Service Requests/ Problem Management and Understand RACI and Escalation models of Support team
  • RCA and Triaging Incidents in a Global Multi-Vendor Environment
  • Experience in Development, Analysis and need to interact with process
  • Store POS Rollout Experience

Responsibilities:
  • Techno-Functional Expert in Aptos 6.4 POS/Sales Audit/CRM/LP
  • Functional Understanding of design of the Application/Interfaces & deployment architecture.
  • 24 x 7 Production support with Offshore Team based in India
  • Performing and coordinating L2/L3 fixes

Modules:
  • Sales Audit Polling.
  • Store Operations Management.
  • Inventory Management/Loss Prevention
  • Settlement issues.
  • Pricing and promotions & CRM.
  • Item-Price Issues.
  • Creating Dashboards and Reports in .Net
  • Prepare the Technical design Functional Specification document