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Job Description :
Position:IT BUSINESS ANALYST
Reports to Information Technology Unit Head. Works with a cross-functional group that may include users, developers, managers, user experience designers, Information Technology specialists, Quality Assurance specialists, Product Management, consultants, project managers and other subject matter experts as needed by project teams. He or she will participate with other Business Analyst groups outside the department to develop skills in Business Analysis, group facilitation, and networking. Interacts extensively with the Help Desk Call Center, Infrastructure Services work units and other IT partners.
Position Overview (Major Functions and Non-Essential Functions):
The Business Analyst - IT serves as a liaison at a project level through which requirements flow between the internal customer community, IT development teams, and end customers.
Work with application and project teams to gather, analyze, communicate and validate the requirements for enhancements to applications, both internally developed and purchased software systems.
Serve the team as a liaison between the various stakeholders groups to ensure requirements are fully defined according to Software Development Lifecycle and project management processes with a focus on ITIL approaches to service and knowledge management.
Requires experience and understanding of Mayo’s Information Technology and Information Services environment.
Project management proficiencies should include the ability to facilitate meetings and documentation, development, testing, communication, education, implementation, and ongoing support needs for application and quality improvement projects.
Provide change management and governance recommendations for subsequent application releases and will review testing plans to ensure their adequacy to verify that all requirements are met sufficiently to obtain customer acceptance of all deliverables.
Participate with groups inside and outside the department to continue the advancement of Business Analysis role in the department.
Help the project team understand the Business Analysis process and tools being used to effectively accomplish their mission. Some methods and tools used to execute this function include: user interviews, document analysis, system analysis, surveys, site visits, use cases, story boarding, task and workflow analysis.
Minimum Education and/or Experience Required (Minimum Job Requirements, Education Requirements, Experience):
High School / GED and 4 years of Business Analyst training/certification and Business Analyst experience. OR An Associate’s degree and 2 years’ experience as a business analyst or Bachelor’s degree.
Requires proficiency with the Microsoft Office Suite. Experience with ITIL (Information Technology Infrastructure Library) based Service Management tools.
Other Qualifications: Requires knowledge of and experience writing and analyzing requirement specifications, exposure to and an understanding of application development methodologies and the development lifecycle. Requires strong skills in: problem solving, negotiation, written and verbal communication, team coordination as well as experience working with cross-functional teams of subject matter experts. Demonstrated ability to recognize computer related incidents and symptomatic patterns to assist in problem management and/or root/cause analysis. Ability to define problems, collect data, establish facts, draw valid conclusions, and create solutions to ITSM (IT Service Management) related problems. Has demonstrated the ability to create a network of support/business resources. Demonstrated ability to handle work-flow policy issues should management be unavailable.
Additional Experience and/or Qualifications (Has Achieved Competency in the Following Areas, Job Knowledge and Additional Considerations):
Experience in working with healthcare technology is preferred.
Exposure to managing both custom developed and vendor-supplied applications. Understanding of ITIL (Information Technology Infrastructure Library) philosophy preferred.
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