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ATG Support Lead
Ref No.: 18-17957
Location: Los Angeles, CA, California

Must Have Skills:
· 7+ years ecomm experience, ATG, Endeca, support, good communication

Job Roles / Responsibilities:
· ATG support engineer, lead Incident management, Sev 1 - customer communication, governance and status reporting, Periodic system health check
· Expertise in setting up dashboards and alerts with various monitoring tools.
· Production issue Resolution, Managing weekly sprints, Onsite Coordination, Functional Consultation, ITIL Knowledge, Incident, Change Management practitioner,
· Experience in Troubleshooting Web & Application Server (Apache, JBoss & Tomcat)
· restart troubleshooting Production Incidents - troubleshooting & resolution,
· Handle Crisis calls during Severity Outages, Good verbal and written communication + High Interpersonal Effectiveness,
· Flexible to work 24/7 support (Night shift and Weekend support)
· Provide leadership and guidance when customer application-level downtime issues arise
· Provide support to customers, 3rd party integration specialists, and/or internal teams,
on solutions to increase application availability, redundancy, scalability, and performance