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Accessibility Digital Product Manager
Ref No.: 18-17749
Location: San Francisco, California
Required Skills :

Basic Qualifications :

Job Description :

At Wells Fargo, we have one goal: to satisfy our customers’ financial needs and help them achieve their dreams. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.
Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers.
The Secure Site Governance Team plays a critical role in helping to ensure we deliver consistently designed and executed experiences for our digitally diverse customers to help them achieve their financial goals day to day.
The Secure Site Governance Team is looking for a talented and motivated digital product manager to help build transformative experiences for our accessibly diverse customers and refine those experiences over time to align with customer needs and desires. Well Fargo has a clear vision to disrupt the financial services industry from within. We are breaking the mold by establishing an environment where the best talent can create breakthrough features that extend digital, online banking functionality and deliver outstanding customer experiences regardless of access method. As a member of the team you will be responsible for delivery of projects that evolve and extend digital online banking features to our customers.
Relationship building with multiple internal teams and lines of business is essential to be successful in this role. In addition, you will need to be able to explore and understand new digital trends, learn and understand our accessibly diverse customer culture and help build business cases that turn those trends into initiatives that improve how our features are presented and used by our customers. You will utilize your leadership, product management, analysis, competitive research, collaboration and product development skills to effectively work with other group leaders, product managers, technology resources, partners, vendors and other organizational units. You will be responsible for providing product management leadership and expertise to develop and implement desktop, tablet and smartphone functionality that help customers manage their finances with Wells Fargo.
Responsibilities Include:
Support Strategic Vision
This product leader must possess a willingness and ability to execute on highly visible, complex initiatives requiring the ability to interact with team partners and create deliverables on very short timeframes.
Enrich and transform the online banking experience and increase accessibly diverse customer engagement.
Support Concept, Product Development and Implementation Activities
Oversee the execution of projects from development through implementation
Build and manage relationships with multiple internal teams (e.g. product, visual design, project management, Quality Assurance, external vendors, etc.) and lines of business
Identify opportunities for improvement and partner to create required documentation (e.g. business case, PDD/Charter, user stories, etc.)
Support strategic business and customer analysis to identify, document and implement areas of opportunity and use the results to resolve problems and improve the experience for accessibly diverse, Online Banking customers
Coordinate and enforce Usability, Design and Information Architecture standards to ensure product quality and customer satisfaction
Help develop/support ideas for enhancing existing functionality or identifying new functionality based on customer research, competitive benchmarking and partner needs
Manage implementation of defined project/task roadmap
Important Notes:
During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.
Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.
Required Qualifications
6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, digital accessibility or digital consulting
Desired Qualifications
Experience in product management/development, program management, strategy, marketing and/or related position in a consumer-oriented, technology-dependent environment in financial services or related industries
Experience with consumer focused, online banking websites and apps
Superior project/product management skills including the ability to handle multiple projects concurrently
Ability to influence, collaborate, facilitate partner, and negotiate with business and project partners to gain commitment to accomplish business goals
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Ability to articulate complex concepts in a clear manner between technical and non-technical partners
Ability to manage full life cycle projects that vary in scope and complexity
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Outstanding problem solving and analytical skills with ability to turn findings into implementable solutions
Excellent verbal, written, and interpersonal communication skills
1+ years of mobile app product management experience
A Masters of Business Administration (MBA)
Other Desired Qualifications
Experience as a product owner leading a squad in an Agile Scrum development process, collaborating with multiple teams to guide initiatives through the development lifecycle, prioritizing features to bring extraordinary products and services to market