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.Net Production Support
Ref No.: 18-17479
Location: Marlborough, MA, Massachusetts
Responsibilities:
  • Should be proactive in identifying, analyzing and fixing the application system incidents and problems.
  • Document, communicate and escalate technical issues, manage to resolution and articulate business impact.
  • Conduct root cause analysis of application system problems in a timely and effective manner. 100% RCA is the expectation.
  • Recommend and implement changes in systems / procedures to avoid recurrences of system failures.
  • Recommend and implement system changes to reduce required manual intervention in monitoring and managing system performance.
  • Provide 24x7 on-call support through a rotational schedule
  • Create and maintain application system documentation (e.g. knowledge articles) to enable supportability
  • Manage service request queue Monitor and fulfill business and product support requests.
  • Monitor and measure production system performance and growth on an ongoing basis


Required Skills:
  • Desired to have software/application support experience including deploying, diagnosing, and debugging complex Windows .NET/IIS and SQL Server based or internet-based(.Net Framework, C#, ASP .Net) applications
  • Working Knowledge of application SQL Server functions, functional knowledge of databases with the ability to execute queries, joins, stored procedures and triggers
  • Minimum of 5 years or relative experience supporting .NET web applications
  • Experience with Web Services integration (SOAP, REST)
  • Demonstrated technical aptitude, strong analytical and troubleshooting competencies
  • Must have strong written and verbal communication skills.
  • Must be intrinsically motivated and detail oriented.
  • Must be able to organize, multi-task and prioritize work
  • Must possess strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment
  • Must have desire and ability to learn quickly.
  • Must be adaptable. Ready to work in flexible shifts.
  • Committed to meet the Service & Business SLA.