Ref No.: 18-17114
Location: Middleton, WI, Wisconsin
Job Description:
Must Have Skills:
  • Hands on WCS Framework And Should have deep understanding and expertise in Endeca/IBM WCS/Java/J2EE
Desired Skills:
  • Hands on WCS Framework
  • Should have deep understanding and expertise in Endeca/IBM WCS/Java/J2EE.
  • Atleast 2-3 years of onsite experience working in support engagement as tech lead
  • Solid understanding of dev and support experience

Job Roles / Responsibilities:
  • Hands on WCS Framework
  • Should have deep understanding and expertise in Endeca/IBM WCS/Java/J2EE.
  • At least 2-3 years of onsite experience working in support engagement as tech lead
  • Solid understanding of dev and support experience
  • Good communication and customer facing skills
  • Lead for Bug fix/Enhancement tracks, onsite/offshore interaction, peak planning and other lead activities such as Status(Daily/Weekly/Monthly/Quarterly) reports, customer communication, governance reports
  • Technical experts in resolving issues that are typically difficult or subtle, participate in management, prioritization, minor enhancements, break fix activities, problem management, stability analysis, etc.
  • Skillset to perform 80-20 analysis, RCA, problem changes/CRs, communication on the releases and problem ticket closure and the tools used (SNOW, JIRA)
  • Skillset to monitor Batch jobs and the tools used
  • Able to demonstrate initiative and a proactive approach to daily tasks and Continuous service improvements(CSI)
  • Strong interpersonal and communication skills with a proven ability to communicate with senior executives