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Cognos production support
Ref No.: 18-16169
Location: Plano, TX, Texas
'Cognos Production Support
§ Incident management, Knowledge Management Change management
§ Configuration Management and Release management
§ Service requests and periodic preventive maintenance
§ Cognos Administration, Cognos environment and daily jobs Monitoring
§ Bug fixes involving code changes
§ 16*5 on desk support covering US regular shift(9 AM -5 PM CST) & India regular shift(9 AM -5 PM IST) and on call support outside on-desk to support critical tickets(that includes P1 & P2).