Previous Job
Previous
Help Desk Support
Ref No.: 18-16150
Location: Atlanta, Georgia
Provides computer hardware and software support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and/or 0-5 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within the IT field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.
Preferred skillset:
Good hardware knowledge/troubleshooting on PC's, Laptops, and printers/copiers
Knowledge of Ghost Imaging software
Active Directory
Windows XP, 7, 10
Remote software
VPN Software
SCCM
Office 360 knowledge
Position has an opportunity after six (6) months of contract employment to be offered as a permanent position with the Georgia Department of Public Safety. **Candidate must be able to pass a full background investigation and polygraph with this state agency.**

Provides computer hardware and software support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and/or 0-5 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within the IT field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.
Preferred skillset:
Good hardware knowledge/troubleshooting on PC's, Laptops, and printers/copiers
Knowledge of Ghost Imaging software
Active Directory
Windows XP, 7, 10
Remote software
VPN Software
SCCM
Office 360 knowledge
Position has an opportunity after six (6) months of contract employment to be offered as a permanent position with the Georgia Department of Public Safety. **Candidate must be able to pass a full background investigation and polygraph with this state agency.**