Ref No.: 18-15926
Location: Brooklyn OH, Ohio
JD : Primary Skills – OBP, Secondary Skills – Java
Roles & Responsibilities:
• Production Support for OBP based applications
• Onsite/Offshore coordination
• Basic L1 troubleshooting for production issues and to be available for on-call duties.
• Basic L2 services inclusive of root cause analysis for production issues, defect fixes for backlogs, enhancements/coding for new functionalities
• Responding to questions on subject matter related to application functionality and/or OBP technologies
• Good Communication Skills
• Willingness to work in a production support engagement and knowledge on ITIL policies
• Basic Risk Management activities