Project management, Application support and maintenance, Java/.net.
Play the critical role of onsite Service Delivery Manager.
Responsible for about 600 applications and a large team of 70+ associates.
Manage team across multiple locations. Direct interaction with customer. Responsible for SLA adherence of incident management, application availability, problem management, batch processing and enhancements.
New application onboarding which involves estimation and transition management.
Weekly and monthly status reporting. Implementation of various transformation levers and regular status updates on the progress.