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Quality Assurance Associate
Ref No.: 18-15374
Location: Indianapolis, Indiana
Duration:0-5 month(s)

Description/Comment:Quality assurance associate will have responsibility for reviewing incoming complaints for thoroughness and appropriateness in accordance with Beckman policies and procedures. Investigating complaints according to requirements in Beckman Coulter procedures.

Day to Day Responsibilities:

• Review incoming CFs (complaints) for thoroughness of required information, appropriate complaint type selection, timely submission, and appropriate wording for a regulated environment.
• Accept or reject incoming CFs (complaints), based on above criteria.
• Communicate with CF (complaint) submitters regarding missing information, inaccurate complaint type selection, untimely submission, or inappropriate wording for a regulated environment.
• Track number of accepted / rejected complaints per day, reasons for rejections, and other pertinent data.
• Investigate complaints in accordance with the requirements in applicable Beckman Coulter procedures and submit for closure review.
Participate in visual management meeting for complaint handling team.
• Complete assigned training in a timely manner.
• Cross-train with Manager and peers for any other assignments as applicable.

1-2 years experience. Detail oriented, proactive, attention to accuracy, excellent customer service both internally and externally, excellent documentation skills, ability to lead a cross-functional team to achieve a task.
Preferred background: Regulated industry complaint handling experience preferred.
Required Education: Bachelors degree, with degree in science or engineering preferred, but not required
Technical/Software tools used: Outlook, MasterControl, Excel files, Global CAPA
Top 5 characteristics to be successful in this role: detail-oriented, accurate, able to direct cross-functional team, excellent documentation skills, business professional.
How is performance measured: Timeliness and first pass yield for quality of investigated complaints.
Position is based out of Indianapolis, IN