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Ref No.: 18-15358
Location: LA,CA, California

Must Have Skills: 7+ years ecomm experience, ATG, support, good communication

Desired Skills: Endeca

Job Roles / Responsibilities: _
ATG support engineer, lead Incident management, Sev 1 - customer communication, governance and status reporting , Periodic system health check , expertise in setting up dashboards and alerts with various monitoring tools ,Production issue Resolution,Managing weekly sprints,Onsite Coordination,Functional Consultation, ITIL Knowledge, Incident, Change Management practitioner, Experience in Troubleshooting Web & Application Server( Apache, JBoss & Tomcat) restart troubleshooting Production Incidents - troubleshooting & resolution, Handle Crisis calls during Severity Outages, Good verbal and written communication + High Interpersonal Effectiveness, Flexible to work 24/7 support ( Night shift and Weekend support), Provide leadership and guidance when customer application-level downtime issues arise Provide support to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance

Comments (if any): On call support needed during holidays and off hours