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Sr. Engineer, Partner Integration
Ref No.: 18-14752
Location: Bentonville, AR, Arkansas

Position Summary
Engi is chartered with building an intuitive state-of-the-art seller onboarding experience that can serve 3rd party retailers across the globe to sell on Client's. We are responsible for onboarding sellers, providing post-launch support, tactical solutions and partnership with Client's end-to-end item setup components. We will provide sellers a rich set of tools, highly scalable APIs and analytical solutions to manage, enhance their Business online. Henceforth, allowing them to serve the needs of Client's's customer base across the globe by providing greater assortment along with best possible prices online.

Job Description
  • Integrate Suppliers to Client's Ecommerce platform via EDI/XML
  • Understand business flows, tools, troubleshoot and support supplier issues using tools.
  • Run regular liaison meetings between suppliers, market place aggregators and business to review overall onboarding metrics.
  • Ongoing management of supplier issues, queries and post launch issues.
  • Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.
  • Identify trends to figure out hotspots for effort and support cost drivers – work with PM and Engineering to build features and tools to reduce costs.
  • Process improvements to reduce launch cycle time and increase efficiency.
  • Owns key integrations, and deliver end to end solutions to key stakeholders
  • Institute and monitor support case resolution metrics and drive efficiencies.
  • Identify systematic issues that need fixes across systems until hand off to production support/Engineering/Product teams via backlog for implementation.
  • Understand supplier setup process and educate suppliers on process, requirements and timelines for on-boarding process.
  • Work with internal teams to set up appropriate systems, code promotions into production until supplier can go live.
  • Understanding of integration interfaces, lower level systems at UI/debugging level to be able to bring on new direct suppliers.
  • Help to build our repository of best practices
  • Knowledge in EDI, Java, API, web services and SQL

Minimum Qualifications
  • Bachelor's Degree and 4 yrs. of experience or Master's Degree with 2 yrs. of experience in Computer Science, Information Systems Management or related field.
  • Minimum of 3 years of experience in Retail E-Commerce, Enterprise software, IT consulting, customer management, or similar experience
  • Domain expertise in e-commerce/retail operations and supply chain (1P, 3P, Logistics, Inventory), with a focus on integrations
  • 3+ years experience with Integration tools such as Dell Boomi, Sterling Integrator, or TIBCO, or any other integration tools
  • 3+ years experience with integration technologies such as APIs, Web Services, and other ETL tools to process EDI messages, flat files, JSON, XML, etc.
  • Strong understanding of EDI standards in Retail such as 850,856, 846, etc.
  • Understands different EDI integration connectivity's such as AS2, VAN, SFTP
  • Demonstrated interest in technology, including comfort with technical concepts and ability to learn new technology applications
  • Strong organizational skills and attention to detail and documentation
  • Excellent verbal and written communication, and team skills
  • Superior analytical, critical thinking, and problem-solving abilities
Nice to Have Skills
  • Retail Systems Experience\Knowledge
  • NO SQL Database such as Cassandra\Mongo DB Experience\Knowledge
  • Experience in using market place portal and other supporting tools, alerts, reports and analytics.
  • Ability to summarize and present complex issues to a variety of audiences: technical and non-technical.