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Sinequa Search
Ref No.: 18-14664
Location: West New York, New Jersey
§ Overall Service Delivery Manager for Enterprise Search Support; coordinates, assigns and monitors tasks assigned among team members per agreed timelines/deliverables
§ Works closely with Service Owner for demand management, service request prioritization and capacity management
§ In case demand exceeds capacity, responsible for ramp up/ramp down of resources
§ Acts as the first point of contact for gathering requirements from the business or IT users; engages the remaining team, as required
§ Responsible for reporting monthly service performance metrics