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IT Support Professional for Hardware and Software (HW/SW)
Ref No.: 18-13823
Location: Denver, Colorado
Tier I/II Deskside Support
Position will be in Denver Co 3550 W. Oxford Ave.,Suite 406, Denver, CO 80236
The positions requested will provide specific Deskside support at Colorado Client. They will provide troubleshooting and support to users. Duties include diagnosing and correcting hardware and software problems; assisting in routine physical deployment, configuration, and installation of desktop and laptop microcomputers, printers, video displays, software products, etc to support EHR deployment.
Requires use of an automated help desk system (Computer Associates Service Desk) to track progress and resolution of reported problems.
The requested staff resources will be dedicated to a variety of Deskside support responsibilities including setting up Windows 7 computers, McAfee encryption, and Windows 7/10 and Office 2010, basic troubleshooting and ticket resolution, and support of existing state Deskside staff during the high priority and high volume period.
This is an urgent need: First Best Candidate will be selected. Selection may occur before Submission Deadline. Please submit your Candidates ASAP.

Tier I/II Deskside Support
Position will be in Denver Co 3550 W. Oxford Ave.,Suite 406, Denver, CO 80236
The positions requested will provide specific Deskside support at Colorado Client. They will provide troubleshooting and support to users. Duties include diagnosing and correcting hardware and software problems; assisting in routine physical deployment, configuration, and installation of desktop and laptop microcomputers, printers, video displays, software products, etc to support EHR deployment.
Requires use of an automated help desk system (Computer Associates Service Desk) to track progress and resolution of reported problems.
The requested staff resources will be dedicated to a variety of Deskside support responsibilities including setting up Windows 7 computers, McAfee encryption, and Windows 7/10 and Office 2010, basic troubleshooting and ticket resolution, and support of existing state Deskside staff during the high priority and high volume period.
This is an urgent need: First Best Candidate will be selected. Selection may occur before Submission Deadline. Please submit your Candidates ASAP.