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VITA Interim Service Owner - Voice
Ref No.: 18-09062
Location: CESC, Chester VA, Virginia
Oversight of Virginia Telecommunications Services. The Service Owner - Voice and Video functions as the VITA business owner for delivery of Voice and Video strategies, process and programs. Serves as the subject matter expert for defining VITA voice and video services portfolio. Participates in the IT leadership and relationship management discussion about the shape and contents of the voice and video portfolio.
Accountable for oversight of delivery quality, improving service processes, and continually enhancing and aligning services with evolving customer needs and market offerings. Monitoring of SLA's and OLA's for compliance with agreed to Data Collection Documents (DCDs). Monitoring invoices to ensure accuracy and compliance with RU definitions.

Extensive knowledge and experience with Voice and Video services technologies, standards and practices.
- Ability to oversee the Voice and Video services lifecycle from strategic planning to operations and financials.
- Voice and Video expertise required to specify business requirements for current & future services.
- Ability to perform Voice and Video technology and operational assessments to manage portfolio.
- Excellent technical awareness and understanding of technology and process for managing Voice and Video services including applications in use.
- Understands business priorities and the business criticality of Voice and Video platforms and applications.
- Understands best practices in service management including contract and vendor management in an outsourcing or shared service environment.
- Proven ability to manage delivery of services to negotiated Service Level Agreements (internal and external)
- Skilled in oral and written communication as it pertains to interpreting technical information and business needs.
- Demonstrated ability to work with all levels of management, customers, and vendors to resolve problems.
- Proven ability to manage projects using project management methodology, interpret complex information and provide informed analyses.
- Understanding of outsourcing contracts and the service delivery management implications.
- Experienced in creating and managing budgets and managing complex technical operational environments.




Skill
Required / Desired
Amount of Experience Expertise Rating
extensive knowledge and experience with Voice and Video services technologies, standards and practices Required 7 Years
ability to oversee voice and video services lifecycle from strategic planning to operations and financials Required 7 Years
understand best practices in service management including contract and vendor management in an outsourcing or shared service environment Required 7 Years
manage to SLA's internal and external Required 5 Years
perform voice and video technology and operational assessments Required 7 Years
use project management methodology to interpret complex information and provide informed analyses Required 5 Years