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Genesys Architect Consultant
Ref No.: 18-08925
Location: Phoenix, AZ, Arizona
Job Summary –
  • 8-10 Years Genesys Routing development using Interaction routing designer (IRD) and composer, implementation and support experience.
  • Good amount of routing experience from Genesys solutions
  • Strong Genesys framework experience (Configuration and Implementation )
  • Good knowlede on Genesys Composer, e-services, Genesys Rule engine, ORS, Rule authoring tool
  • Strong experience in Infomart report and e-services implementation
  • Good communication skills and presentation skills.

Job Responsibilites –
  • Design and development Genesys routing strategies using IRD and Composer
  • Perform unit testing and integration testing suing IRD tool for developed strategies.
  • Work with business users and support group for project implementation and rollout.
  • Post production support and validation.
  • Develop user manuals and documents