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Client Implementation Manager
Ref No.: 18-08092
Location: Atlanta, Georgia
Client Implementation Manager
Purchasing Power, Midtown Atlanta, GA

Purchasing Power one of Atlanta's fastest growing specialty e-retailers has a challenging opportunity for a Client Implementation Manager. The Client Implementation Manager is responsible for all the tactical and operational aspects of client performance and experience. In collaboration with the Account Managers, the selected candidate will ensure an excellent on-boarding and ongoing experience for our clients.

Duties – What you'll do
Manage the acquisition and on-boarding process for new clients to ensure a successful launch event and high-quality client experience throughout the launch.

Requirements
  • Ensure a consistent and efficient client on-boarding transition to ongoing account administration
  • Responsible for managing on-boarding timeline and communicating adjustments or changes to all parties
  • Proactively identify and research on-boarding problems or trends and develop and implement resolutions
  • Will provide ongoing platform changes of in-force clients through collaboration with multiple internal partners such as fulfillment teams and Account Executives
  • Responsible for tactical set up of new clients.
  • Identify client process efficiency measures, provide analysis and partner with other business areas to find solutions that make it easy for our clients to do business with PPC
  • Facilitate the removal of process barriers such as bottlenecks, technology constraints, or resource constraints through directing and influencing the activities of other internal areas
  • Keep abreast of business and workflow changes and instill a sense of urgency in partners to ensure that clients are getting the level of responsiveness and service they expect.

Qualifications: (include knowledge, skills, abilities, and education required for the role)
  • Bachelor's degree or equivalent business experience required.
  • 5+ years' experience in employee voluntary benefits or client on-boarding & servicing
  • Project Management experience required
  • Operates with an external view - understands markets, competitors, clients
  • Full understanding of employee benefits, underwriting and risk concepts; track record in servicing and onboarding clients
  • Strong collaboration skills; demonstrated ability to partner at all levels with cross-functional business areas on both strategic and tactical levels to achieve results with multiple and diverse priorities
  • Demonstrate sound judgment, problem solving, decision making, and execution skills
  • Strong requirements gathering and translation for business processes.
  • Experienced understanding of file transfer methods
  • Understanding of pivot table and v-lookups in excel a plus
  • Strong knowledge of file layouts structure and how to communicate to clients regarding the specifications and details

Why Purchasing Power?
We are the leading specialty e-retailer offering consumer products, vacations and online education services through an easy and convenient payment plan. Our customers love us because we make paying for their purchases stress- and hassle-free. The automatic payments help them to avoid penalty fees and ballooning interest associated with other payment options. While the fixed payment duration options empower them to budget more efficiently. Ours is a revolutionary e-commerce experience that gives customers access to a better life combined with a responsible way to buy.

Purchasing Power is 'Powering People to a Better LifeTM' through its employee purchase program, financial literacy efforts and charitable contributions.

For more information, visit www.PurchasingPower.com
  • 100% company paid benefits for employees
  • Kitchen stocked with gourmet coffee, teas and free snacks
  • Casual work environment
  • Summer Hours
  • Unlimited PTO
  • Top of the line hardware
  • Career Development Opportunity

Purchasing Power is an equal opportunity employer. At Purchasing Power, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.

More Information About the Job
Is Relocation Available?
No

Is there a bonus structure?
7%

Are you open to sponsorship?
No

This position is:
New Position

Is there a possibility to work remote?
No

Is there equity?
No

Are there flexible work hours?
No

Does this position have direct reports?
No