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Genesys Engineer
Ref No.: 18-06964
Location: Charlotte, North Carolina
Required Skills :
Genesys Engineer Needed!

Basic Qualifications :

Job Description :
Apex Systems, the nation’s 2nd largest Information Technology staffing organization, has an opportunity for a Senior Genesys Developer. This is a contract opportunity, set to run 18 months.
**Candidates need to understand and be able to speak to their experience with call flows and know how to track them with scripting experience.
Genesys Developer Responsibilities Include:
Ownership of full Genesys development cycle in support of small enhancements and large project initiatives for diverse lines of business
Translation of business requirements into a Technical Specification Design document
Interaction Routing Designer (IRD) tool used to create and maintain routing strategies in-line with an enterprise code standard
Utilization of Configuration Management Environment (CME) transaction list objects to configure options in support of the routing strategies
Perform full unit testing in development lab environment and support QA team in setup and configuration of lab components
Conduct peer code reviews and formal hand-off of code to QA
Create formal documentation (standard Production Installation Document) depicting steps involved to implement code and supporting configuration into production, description of all changes, and testing considerations
Support of Systems Integration Testing and User Acceptance Testing
The senior level developer will coach less experienced members of the internal CTI Development team to ensure knowledge share and adherence to coding standards
Provide Tier 3 support of the production environment to troubleshoot and resolve routing issues