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ATG Support Engineer
Ref No.: 18-05962
Location: Los Angeles - CA, California
Job Description:

Must Have Skills:
  • Minimum 7+ years of Software development experience with Ecommerce and ATG platforms
  • Should have strong experience in support projects with a good communication.
Job Roles / Responsibilities:
  • Should be able to works as a ATG support engineer handling Incident management
  • Must be able to handle customer communication, governance and status reporting ,
  • Periodic system health check and a expertise in setting up dashboards and alerts with various monitoring tools on production issue
  • Must be able to manage weekly sprints and Onsite Coordination,
  • Good knowledge on Functional Consultation, ITIL Knowledge, Incident, Change Management practitioner and experience in Troubleshooting Web & Application Server( Apache, JBoss & Tomcat) restart troubleshooting Production Incidents - troubleshooting & resolution,
  • Should be able to handle crisis calls during Severity Outages with good verbal and written communication
  • Strong knowledge on High Interpersonal Effectiveness, redundancy, scalability, and performance
  • Should be flexible to work 24/7 support ( Night shift and Weekend support),
  • Should be able to provide leadership and guidance when customer application-level downtime issues arise Provide support to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability
  • The Java/J2EE Engineers will be a hands on coder working on the design of systems in an open source team