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VDOT Operations Analyst
Ref No.: 18-05865
Location: 1221 E. Broad Street, Richmond VA, Virginia
VDOT Operations Analyst

*local candidates strongly preferred
*ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions

This position will be responsible for daily operations to include technical solution delivery, application operations, and networking infrastructure operations. Serve as liaison between VDOT and VITA/NG for infrastructure support activities, outages, issues and escalation for day-to-day server outages communicating statuses to affected areas. Participate in meetings and communications with VITA's Customer Account Manager and Northrop Grumman's Account Operations Manager. Track status of VDOT's open Work Requests with VITA NG and escalate as priority demands. Author technical work request documents based on agency needs and submit to VITA/NG. Review VITA's Change Management tasks as they pertain to VDOT and make recommendations to VDOT's Systems Engineering Manager for approval/disapproval. Submit VCCC tickets, escalate based on priority with VITA/NG as needed. Review work request documents – Statement of Work and Cost Quotes for accuracy, submitting for final review and approval to VDOT's Systems Engineering Manager. Submit servers for deprovision/decommission. Perform reconciliation of VDOT's server bill from VITA to current server inventory. Experience in network engineering to include analysis of network requirements and performance for a large scale network. Knowledge of data and telecommunications. Oversee current workload by Network Support Team and hold weekly meetings with the team. Schedule, track and prioritize network-wiring jobs. Review and update procedure documents. Attend weekly meetings with ASD and Capital Outlay to provide status updates and discuss upcoming wiring needs for the agency. Review network wiring cost quotes and procurement documents for accuracy. Review VDOT's circuit bill for accuracy and for identification of possible costs savings. Create work requests with VITA/NG as they relate to work performed by Network Support. Review monthly network utilization reports and make recommendations for increased performance at VDOT offices statewide. Relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Required / Desired
Amount of Experience Expertise Rating
Technical writing skills and understanding of project management principles, with a background in IT Required 2 Years
Communicate with Enterprise Architects, System Engineers, DBAs and customers to document new solutions to translate into work requests to VITA/NG Required 2 Years
Experience with Windows Server 2008, 2012 OS Highly desired 1 Years
Fundamental understanding of networking and telecommunications Highly desired 6 Months
Communicate effectively in person and in writing Required 2 Years
Ability to facilitate the transfer and comprehension of the information into documentation Required 2 Years
Experience in network engineering to include analysis of network requirements Nice to have 6 Months