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DVS Technical Support 1 - HQ
Ref No.: 18-04637
Location: VS HQ - James Monroe Building 101 N. 14th Street, 17th Floor Richmond, Virginia, Virginia
DVS Technical Support 1 - HQ (James Monroe Bldg)
VENDOR MAXIMUM SUBMITTAL RATE
*mgr is interested in getting most qualified candidates at the best rate - so please submit your best rate.


*local candidates strongly preferred
*ONLY in-person interviews will be conducted, NO Skype, NO exceptions
*Contractor hired may have an opportunity in the future to apply for a full time position with the agency and, therefore, please only submit candidates who are eligible to be hired directly by the agency without sponsorship
*potential conversation salary around 50K, non negotiable

ABOUT THE ROLE:
Need a skilled Desktop / Technical Support Technician to support the Department of Veterans Services' (DVS) HQ location, which houses the executive, administrative, and several DVS business program staff. This location houses about about 100 IT devices (desktops, laptops, and printers).

To assist DVS IT Management with integration, management, and support of the Information Technology program for the assigned DVS location. Will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:

- Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).
- Expert knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.
- Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
- Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
- Expert working knowledge and experience with Google E-mail and Exchange E-mail application installation, administration, troubleshooting and training (PST files, calendaring, distribution lists, etc.).
- Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
- Possesses excellent customer service skills and is teamwork oriented.
- Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
- Possesses good organization and time management skills.
- Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
- Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.


Skill
Required / Desired
Amount of Experience Expertise Rating
Hands on experience with setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.) Required 3 Years
Experience with supporting and installing Windows Operating System, Microsoft Office suite, Internet Browsers, Anti-Virus and other computer software. Required 3 Years
Hands on experience with setup, configuration, and troubleshooting of Android and Apple mobile devices. Required 3 Years
Experience supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.) Required 3 Years
Expert Knowledge and experience with basic/advanced features in Google E-mail and Exchange E-mail (PST files, calendaring, distribution lists, etc.) Required 3 Years
Possesses professional and courteous attitude with customers, team members, and vendors; and has the ability to communicate clearly and effectively. Required 3 Years
Possesses excellent customer service skills and is teamwork oriented. Required 3 Years
Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. Required 3 Years
Possesses good organization and time management skills. Required 3 Years
Possesses the ability to create documentation on technical issues and solutions that are easy to understand. Required 3 Years
Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing. Required 3 Years