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Genesys Business Analyst
Ref No.: 18-03920
Location: Phoenix, California
Job Description –

• Review business requirements
• Represent the caller's point of view in requirement analysis
• Create high level design documentation
• Prepare sample dialogs
• Create directed dialog and natural language call flows
• Write detail design specifications
• Update current design documents with the required call flow changes to meet business requirements
• Walk thru design updates with business and IT partners
• Incorporate usability and usage data to refine design
• Include technical components to call flow design
• Create wav file order request with coaching notes
• Work with professional voice talent
• Submit all design updates within the required project milestone timeframes
• Participate in analysis and identify recommendations
• Identify innovation and enhancement ideas to meet the caller needs and business strategic objectives.