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EOC Analyst II
Ref No.: 18-01909
Location: New Hyde Park, NY, New York
THIS POSITION IS FOR 1st shift so the hours are now from 7am-6pm. This can change based on business requirements.
Temp to Perm
The Enterprise Operations Center (EOC) Analyst is responsible for delivery day-to-day infrastructure operations including monitoring and alerting, batch scheduling and processing, transmission of electronic data files, and initiating incident management activities. The EOC Analyst also plays a role in physical data center operations and continuous improvement.
  • Creating and updating incidents accordingly within the ticket tracking system with detailed incident and resolution information. Notifying appropriate personnel and customers (internal and external) upon issue resolution.
  • Categorizing incidents correctly and assessing/negotiating the urgency and impact of a reported or discovered incident.
  • Matching multiple incidents and creating new problem error reports as well as matching incidents against known problems and errors
  • Responsible for critical customer impacting incident/outage notifications using predefined outage notification templates. Initiating and coordinating conference bridges for outages.
  • Responsible for morning and evening overall system status reports as well as the proper turnover of incident tickets to the next shift.
Working with partners to resolve issues.
The Enterprise Operations Center (EOC) Analyst is responsible for delivery day-to-day infrastructure operations including monitoring and alerting, batch scheduling and processing, transmission of electronic data files, and initiating incident management activities. The EOC Analyst also plays a role in physical data center operations and continuous improvement.
  • Creating and updating incidents accordingly within the ticket tracking system with detailed incident and resolution information. Notifying appropriate personnel and customers (internal and external) upon issue resolution.
  • Categorizing incidents correctly and assessing/negotiating the urgency and impact of a reported or discovered incident.
  • Matching multiple incidents and creating new problem error reports as well as matching incidents against known problems and errors
  • Responsible for critical customer impacting incident/outage notifications using predefined outage notification templates. Initiating and coordinating conference bridges for outages.
  • Responsible for morning and evening overall system status reports as well as the proper turnover of incident tickets to the next shift.
Working with partners to resolve issues.