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Associate Manager, CRM
Ref No.: 18-01344
Location: Wayne, New Jersey
Primary responsibilities include:
  • Focusing on lifecycle marketing to guide the customer purchases across our brands
  • Assist in developing customer communications contact plan for multi-channel marketing programs with the goals of driving traffic to stores, delivering incremental sales and profit, and building customer loyalty
  • Partnering with cross-functional teams to develop and execute programs that promote customer loyalty and re-engage lapsed customers
  • Assisting in segmentation, targeting and the build of personalization capabilities across email, site, direct mail and media
  • Establishing proper follow through on automated triggers based on customer purchase behaviors
  • Partnering with internal channel owners such as Digital and Mobile to develop a more integrated CRM program
Qualified candidates must possess the following:
  • Minimum of 2-5 years in a direct marketing, CRM, or database marketing role
  • Be organized, detail-oriented, and results-oriented, with the ability to work in a fast-paced, dynamic, and fun environment
  • Must have passion for the customer experience, retail a plus
  • Possess strong interpersonal, and communication skills
  • Naturally inquisitive and highly proactive, with desire to continuously improve current business
  • Able to set priorities and manage multiple projects simultaneously
  • Must be proficient in Microsoft Excel, PowerPoint and Word with strong presentation and story-telling skills
  • Bachelor's degree required
More Information About the Job
Is Relocation Available?
No

Is there a bonus structure?
10%

Are you open to sponsorship?
No

This position is:
Backfill

Is there a possibility to work remote?
No

Is there equity?
No

Are there flexible work hours?
No

Does this position have direct reports?
No

Who does this position report to?
Manager, Customer Engagement