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Desktop Systems Associate
Ref No.: 18-01261
Location: Alpharetta, Texas
Additional Job Details: Your Responsibilities • Being the local IT point of contact for the business • Collecting feedback from customers and acting as a translator between IT and the business and understanding how Informatica's business works • Acting as a technical consultant for the business, solving technical problems that add business value • Initial setup of IT services as part of the new hire process (incl. delivering IT induction) • Ongoing configuration and maintenance of IT supported hardware and software standards • Software and hardware installation, setup and configuration (e.g. system imaging) • Software and hardware fault analysis, troubleshooting and fault resolution • Ad hoc setup and configuration of desk telephone equipment and softphones • Provide second level application support for various productivity applications and tools • IT support as part of project roll-outs and migrations • Providing executive support and specialist event management support • Providing emergency support for regional sites • Representing regional customer needs when working with other IT teams • Ensuring that IT services meet and at times exceeds customer expectations • Ensuring consistent delivery of quality solutions that meet operational deadlines • Working closely with the global desktop, networking and operations teams to ensure the smooth delivery of IT solutions into the region • Regional testing of software patches, updates and new software packages • Collecting, tracking and documenting information as part of the inventory of IT assets • Creating and maintaining technical and KB documentation and procedures • Tracking all support and change requests through the ServiceNow application • Local network cabling as part of infrastructure management • Demonstrating accountability and see him or herself as responsible for IT meeting customer expectations Your Qualifications • Minimum of 3 years of experience in a desktop support role in IT • Industry recognized engineering, computer science or IT Bachelor level degree • Must have very good knowledge of computer hardware and software in general • Proven track record supporting Windows/MAC operating systems (particularly Windows 10, and MAC OSX), Active Directory and MS Office (including MS Outlook) • Must have good written and verbal English skills • Familiarity with phone systems such as Cisco VoIP desk phones • Experience working on projects • Experience in a Customer Support call center environment • Experience using a helpdesk or IT issue and problems tracking system such as ServiceNow • Experience setting up and configuring Lenovo laptops and desktops • Has worked in a large multi-national environments that span the globe • A good understanding of "Quality” as it relates to Customer satisfaction

Please NOTE:
•Must have solid and recent Mac OSX (Intermediate to Advanced) experience in a professional environment.
Only Submit candidates that have solid and recent Mac experience. Possibly Temp to hire.