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Informatica Production Support Lead
Ref No.: 18-00887
Location: Charlotte, North Carolina
Job Description:

Production Support Lead for a BI project using Informatica / PL-SQL / AUTOSYS. Lead the support team and ensure that the application is running as per the SLA. Communicate with stakeholders in case of delays or SLA breaches. Maintain and own bug management and incident resolution process. Resolve bugs within defined service levels. Manage and own application Bugs and incident life cycle, and drive those to permanent resolutions, implement preventive measures to avoid repetitive issues. Debug, troubleshoot, root cause analysis and resolve issues within SLA. Resolve complex bugs with long term fixes following BI best practices and collaborate with BI team for solution review of complex bugs and incident resolution. Follow up with third party vendors for issue resolution and prevention. Perform weekly incident/bug review meetings with application team. Responsible for 24 x 7 production system support, including off hours and weekend 'on call' production support responsibilities. Daily spot check of system health. Manage and own application release process. Support release of BI deliverables into production and perform on demand meetings with BI team supporting issues encountered due to production changes. Follow BI change control and continues integration process for changes to production system, owning all changes made to production system. Responsible for continued system improvements to help reduce tech debt costs. Act as a backup for development engineer for events like vacations and unforeseen leaves taken by BI engineers. Perform custom, ad-hoc data analysis and reporting based on stakeholder requests within SLA. Support weekly and monthly customer report processing. Conduct regular presentations to team/stakeholders. NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies. The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

My name is Kevin Newell and I am a member of the Intra Company Staffing Team at NTT DATA Services, a leading IT services provider and global innovator with 130,000+ professionals based in over 50 countries. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $130 billion in annual revenues and partner to 85% of the Fortune 100.

NTT DATA Services is recognized by SIA, Staffing Industry Analysts, as one of the Largest Staffing Firms in the world in 2017, making us part of an elite group among the global buyer community and outranking hundreds of companies from sixteen nations around the world.


Our connections to Fortune 500 companies present a wide variety of positions for your consultants. NTT DATA Services is highly selective in choosing vendors for their staffing needs.

Your organization is currently on our Tier 2 vendor list, which means your company may not receive all of our job orders each day. In order to move to Tier 1, you will need to make a placement with NTT DATA with a consultant on your W2.

When submitting candidates for the job requirement below, we ask that you adhere to the following submittal guidelines:

Do not submit marketing resumes.
  1. Full Legal Name and Contact Details listed on resume
  2. Current Location
  3. Candidate's availability for interview: both phone and in person
  4. Hourly rate
  5. End date of their current assignment, if applicable