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Aspect Contact center
Ref No.: 18-00727
Location: St Louis, Missouri
JD:
•7-10 years of Experience in Aspect Contact center suite – Aspect Unified IP, Advanced List Management, Aspect Workforce Management & Aspect Performance Management(mandatory)
• Must have experience in Aspect Voice Portal, M3 Designer, Avaya CXP based application development
• Should have experience in building complex IVR call flows and routing
• Good to have Experience in VXML, CCXML, Java, J2EE, Eclipse for IVR Framework based development
• Experience in Nuance for Speech Engine development is a must have requirement
• Worked on backend integration with core platforms using web services/REST API's in IVR
• Must be having basic working knowledge of Contact Center Components like Switches, IVR Server, App Server, and Database Server.
• Candidate must possess Good communication skill