Previous Job
Support Engineer
Ref No.: 18-00174
Location: Chicago, Illinois
Job Description:

Must Have:
  • Must have hands on experience in any scripting language- PowerShell, Python scripting, Unix Scripting.
  • At least 6-8 years IT Services experience with 2+ years of experience as an architect in automation.
  • Must have enterprise applications working idea , their design, and architecture and possible API.
  • Should possess strong infrastructure proficiency – cloud provisioning and automation
  • Experience in implementing any orchestration/RPA tool such as eyeShare, UiPath.
  • Should have in-depth knowledge and hand – on experience of deploying different ITPA tools in a Standalone/Multi Data Center environment.
  • Knowledge of configuring and handling Load Balancers across multiple platforms

Nice To Have Skills:

• Providing support for existing workflows/enhancements requests
• Worked as run book tool administrator to perform maintenance and support activities.
• Knowledge of working with Operators and configuring connectors/IP for applications like SCCM, SNOW , Remedy, VMWare, AD etc.
• Experience in Application Maintenance/Application Development.

Roles and Responsibilities :

Technical expertise in automation disciplines – ITPA, RPA, machine learning, Artificial Intelligence and defines/understands the tools architecture, functionalities and map them to the Application Maintenance use cases.

• Be able to design the automation platform based on the identified use cases and future scope of automations possibilities in AVM space.
• Be able to develop application automation reusable components, workflows using custom scripts( PowerShell, Python, R language, Java Script and 3rd party tools
• Coordinate with vendor team to setup the infrastructure - install the tool in the lab and at customer site based on requirement
• Guide Automation team as prime subject-matter expert in area of expertise
• Understands the clients architecture and be able to provide the deployment solution for the chosen automation tool
• Analyze and prepare recommendations to potential automation use cases and drive the implementation program
• SME support for the BUs to implement tool based automation solutions