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Technology Operations Support Engineer
Ref No.: 17-28495
Location: Wilmington, Delaware
The roles responsibility is to cover business-critical batch workloads, real-time / interactive processing, data transfer services, application on-boarding and upgrades, and recovery procedures. To be able to provide on-site and On-Call support to manage - follow the sun support model being followed by the team to provide 24*7*365 support. Additional responsibilities may include developing more cost effective and predictable methods for supporting a growing technology infrastructure and working with internal Development Groups to manage application changes as they are released to production environments.
  • Problem Determination/Resolution: Supporting and troubleshooting both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment
  • Flexibility: Is able to handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first. Also, being able to manage and cope with critical outage scenarios, whether planned (Disaster Recovery Tests) or unplanned.
  • Communications: Engage in clear and concise communications both verbally and in writing. Effectively interacts on command bridges and calls to ensure all global team members are constantly informed.
  • Project Management and Analysis: Ability to plan and execute projects working collaboratively with end users (which may include Development teams and business-side managers) is useful.
  • Toolset Development: Create, maintain and enhance system tools and applications that make the team and our platform more efficient.
  • Uses various tools (such as Microsoft Excel, Visio, and PowerPoint) to conduct analysis on system performance, root cause diagnostics, and systems'/applications' design to understand and improve the operating quality of production environments

  • A four-year degree specializing in Computer Science, Technology, MIS, Mathematics, Physics, Engineering or similar.
  • Minimum of 3 years of experience in a technology role, not necessarily in financial services
  • Strong Written and Verbal Skills
  • Candidates must have a strong interest and aptitude for quickly learning new technologies and proprietary systems as required

Desirable Technical Skills:
  • Any combination of the below will be considered relevant:
  • Programming/Scripting: experience in any of perl, Java, Python, shell, C++
  • Database: SQL or Database Administration exposure
  • Operating Systems: An understanding of the Unix or Linux operating system
  • Middleware Technologies: FIX, SWIFT & MQ administration or engineering
  • Application Support: JBOSS, Apache, Weblogic, Squid, Informatica, Business Objects administration
  • Market Data Technologies: TREP, Eikon, Bloomberg, Factset
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