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Systems Pre-Sales Engineer, Retail
Ref No.: 17-26206
Location: Chicago, Illinois
Position Summary

Are you a pre-sales solution engineer with the agility and the creativity to lead a comprehensive technical solution strategy, while addressing technology issues, assessing customer IT infrastructure and determining the technology needed to insure customer adoption of the proposed solution?

We're seeking a versatile technical and business oriented pre-sales consultant with experience developing business opportunities, building customer solution mapping, establishing C-level relationships with the customer's technical leadership and working closely with the customer-facing teams. The primary objectives of this position are to drive increase in market share, revenue growth and increase in customer satisfaction.

As a pre-sales solutions engineer, you will partner with the Account Executive in planning and prioritizing opportunities for utmost productivity and efficiency, while overseeing the Professional Services engagement at the right time with the right resources.

If you have proven experience in pre-sales/customer-facing/technical roles with 5+ years in the retail industry and exceptional customer-focus and bias for action, we want to talk to you.

Key Responsilbities Include:
  • Jointly create, manage and execute account plans side by side with the Account Executives, by taking lead on key technical initiatives
  • Introduced to key technical stakeholders in each account, and create a solution plan according to initiatives and objectives
  • Validate software, hardware and services pricing and margins based on the scope of work.
  • Engage Professional Services in opportunities after forming a clear solution plan.
  • Monitor and report on market and competitor's activities
  • Communicate and report internally on opportunity status and plan ahead using appropriate methods to facilitate the development of profitable business and sustainable relationships.
  • Attend and present at customer meetings and internal sessions with other company functions, as necessary.
  • Influence buyers on product offering new / improved products / innovation within the industry
  • Focus on upselling while acting as a technical advisor to customers within remit.
  • Work with and drive the Customer Solution Engineers team (CSE) to ensure the right personnel are aligned for specific product demos and presales discussions.
  • Influence product development and enhancements using gathered intelligence to enhance internal practices and processes, achieving genuine sales development.




Qualifications:
Basic Qualifications:
  • Bachelor's degree OR equivalent experience
  • 8+ years of experience in pre-sales/customer-facing/technical roles
  • Previous customer-facing experience selling software, hardware and services.
  • Working with large retailers as a service provider, software provider or consultant.
  • Excellent oral, written communication and presentation skills
  • Travel up to 50%
Preferred Qualifications:
  • Self-motivated & self-driven motivated passion for the industry and products
  • "Make it happen” team player
  • Able to achieve organizational objectives through effective planning, punctuality, organizational, coordination, decision making, and time management skills
  • Results-orientated with a positive outlook
  • Clear focus on high quality and business profit
  • Reliable, tolerant and determined
  • Adaptable to change in a fast- moving environment
  • 5+ years of retail experience
EEO Statement
Integrated into our shared values is Client's commitment to diversity. Client is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Client does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at Client has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: Client only accepts resumes from agencies on the Client preferred supplier list. Please do not forward resumes to our applicant tracking system, Client employees, or any Client facility. Client is not responsible for any fees or charges associated with unsolicited resumes.

Employee Status:
Regular
Job Level:
Manager
More Information About the Job
Is Relocation Available?
No

Is there a bonus structure?
20% or higher

Are you open to sponsorship?
No

This position is:
New Position

Is there a possibility to work remote?
No

Is there equity?
No

Are there flexible work hours?
No

Does this position have direct reports?
No