Ref No.: 17-24654
Location: Columbus, Ohio
Job Title: Help Desk Analyst 1 NTE Rate: $34.72 Will close to submissions: Friday 10/27/2017 at 10:00am EST Interviews: Two onsite interviews. Candidates must be local to central Ohio. ODOT is looking for a Help Desk Analyst (HDA1) for an assignment onsite through the end of the fiscal year 18. Please see attached job description for any additional information. ODOT is requesting that vendors not submit candidates that were previously submitted to ODOT requisitions of recent HDA1 openings. All candidate need to have a valid driver's license and have a clean driving record. The HDA's are often moving equipment and will use State Vehicles or at times may need to drive to another location other than the central office. Please submit resumes in a word document and remove all personal and vendor information. Please see attached job description.
Requirement Description:  HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. 
 
This position will function as a highly skilled HDA with specific responsibilities that include:
1.     Understanding of Desktop Support and Software Licensing Services.
2.     Uses creativity and innovation to automate and streamline processes and procedures.
3.     Understands customer support, likes to work with people and can ensure that the customer is satisfied. 
4.     Ability to troubleshoot in a high level systematic way.  Ability to identify issues and research cause. 
5.     Working knowledge of Excel spreadsheets.
 
 
   
1.     Strong communication/leadership skills.
2.     Strong influence, collaboration and negotiation experience.
3.     Ability to collaborate with supporting resources across business and/or functional lines.
4.     Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5.     Act as the escalation point for high priority support issues.
6.     Ability to interpret end user license agreements.
7.     Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
8.     Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests).
9.     Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
10.   Must be knowledgeable in the English language/speak clearly and understandably use the English language.
Mandatory Requirements/Time 1.     1 Year I.T experience
2.     1Year Troubleshooting experience
3.     1 Year experience documenting procedures
Desired Skills/Time ·       Service Now experience is desired.