Previous Job
IAM Operations
Ref No.: 17-23650
Location: Alpharetta, Georgia, Georgia

Key skills:
· Experience in providing Level 2 support for Access Management
· IAM skills requires very basic familiarity with log analysis for SOP driven operations, With diagnosing logs which is a must for SOP driven functions
· Candidates should have any of the IAM tools experience eg., CA Siteminder, Sailpoint

Mandatory skills: This is Operations role - Need someone in providing operations support
Provide operations support (largely SOP driven) for CA Siteminder, RSA SecureID, CyberArk and Bomgar technologies
Update SOP's, playbooks, identify gaps while providing operational support.
Causal analysis support for incidents, issues, log analysis before escalating it to the next level

Preferred skills:
Troubleshooting, Investigative and Causal Analysis hands on experience in providing Level 2 support for Access Management, Identity Management, Priviliged Identity Management technologies
Process oriented (SOP's, Playbooks, Runbooks), Handshaking with Level 3 engineering teams and Support Desk