Previous Job
Hadoop Admin with AWS experience
Ref No.: 17-22766
Location: Beaverton, Oregon

Operations Support Engineer – Big Data Infrastructure
We are looking for an engineer with experience in infrastructure operations and support, perferably in Hadoop and AWS. This person will work with a platform team that provides cloud BI infrastructure to over 400 internal engineering and technical business users (Data Scientists and Analysts). This role will be a key team member providing the front line for user support needs. This person will also contribute to Hadoop infrastructure operations, active directory administration, maintaining AWS configurations (IAM roles/policies, S3 access), and troubleshooting for user and team issues.

Key responsibilities
• Provide engineering support services to end users:
o Gather technical details.
o Troubleshoot issues and engage other team members to resolve problems.
o Provide status updates to users and stakeholders.
o Track all details in the issue tracking system (JIRA).
• Complete standard service requests, including user provisioning, AD group setup and administration, data access requests, security role and policy administration.
• Provide issue review and triage problems for new service / support requests.
• Provide support for user query problems in various platforms (Hive, Impala, Athena).
• Assist users with system access problems – communicate Linux CLI commands, python execution, Hadoop commands, and other technical solutions as needed.
• Assist with training and onboarding for new end users.
• Use DevOps automation tools, including Jenkins build jobs and Puppet manifests.
• Work with team members to determine problem resolution steps.
• Contribute to Agile / Kanaban workflows and team process work.
• Other operations and support duties as needed.

Experience / Skills
• Support: 3+ years providing technical and engineering support directly to end users.
• Infrastructure Operations: 1+ year supporting infrastructure systems (Database, cloud, data center, etc.)
• Linux: 2+ years' experience with Linux, including CLI usage.
• Scripting: Experience with Bash; Python is good to have.
• Database: Good foundation in SQL + knowledge of database infrastructure
• Preferred experience in one or more of the following:
Hadoop, AWS (EMR, S3, IAM), Active Directory administration, security policy, Jenkins, Git (version control)