Previous Job
SAP Business Objects Data Services with XHQ
Ref No.: 17-22691
Location: Houston, Texas
Must Have Skills: Siemens XHQ
  • Experienced application support lead with familiarity in using tool - Siemens XHQ
  • Experience in administration of tools/platform for Siemens XHQ
  • Installation, configuration, patching, hot fixes, upgrades, migrations, deployments of Siemens XHQ
  • Candidates with experience in both application support and platform support using Siemens XHQ are preferable
  • Regular monitoring of platform and health checks
  • Troubleshooting the performance issues related to memory utilization, CPU utilization etc.
  • Creation of SOPs, support manuals, Knowledge artifacts/KEDB, standards for production environment
  • Exposure to client interactions and possess strong communication skills
  • Exposure to SAP Business Objects Data Services (BODS) is desirable.
  • Work with offshore and onsite teams (as applicable) in ensuring successful delivery for application maintenance (AM) work
  • Take care of all AM related activities like incident, problem, event, release, change and service request management (ITIL framework)
  • Drive continuous service improvements including incident reduction, automation and other service improvements through various Continuous Service Improvement (CSI) levers
  • Exposure to client interactions and possess strong communication skills
  • Work with Customer IT and business teams for the enhancement work including requirement gathering and finalization
  • Review/update/create required documents for enhancements as applicable including detailed estimate, technical and functional design and so on
  • Ability to Read, Write and Understand Spanish is desirable