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L2 Production Support Lead/ Analyst
Ref No.: 17-21939
Location: Raleigh, North Carolina
Mandatory Skills:

Experience: 6 to 10 Years

Primary Skills: Java/ Oracle/ Unix Shell Scripting
Secondary Skills: Monitoring tools, Automation tools

Key Responsibility:
  • Level 2 Support for multiple Java/SQL based client facing applications (in-Office/On-Call)
  • Client/stake holder communication
  • Client/management reporting
  • Onsite/Offshore coordination
  • Incident/problem management
  • SLA management
  • Drive Left shift, right shift, and CSI and transformation levers
  • Excellent decision making and problem solving ability