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Help Desk Support I
Ref No.: 17-20456
Location: Denver Denver, Colorado

The Governor's Office of Information Technology Identity and Access Management (IAM) work unit is responsible for how users within an organization are given an identity - and how it is protected, including saving critical applications, data and systems from unauthorized access while managing the identities and access rights of people both inside and outside the organization. The IAM analyst will be responsible for creating accounts to support LEAP. This would include Active Directory, CA Service Desk Management, Customer Service Portal, SAVE, CBMS and Mainframe accounts. The analyst will work closely with the LEAP Business Office, County Security Administrators and other IAM analysts.
Cooperative agreement:
This position facilitates identity and access management. The position is liable for ensuring that customer requests for security access is completed in a timely manner, provides second level technical support to the project team, end users and Client functional groups. This position will perform ticket management and participate in project meetings. It is the responsibility of the IAM analyst to manage Identity and access within CA Service Desk, Customer Portal (EEM), Active Directory and Google.
Qualifications:
The Identity and Access Management unit is responsible for provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory, CA Service Desk, and Mainframe. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can multitask, work in a fast paced environment while providing excellent customer service.
Terms and Conditions:
As a condition of employment you may be required to submit to additional background checks and/or screenings during the course of your employment with Client.
CYBER SECURITY
Contract staff is required to observe the Colorado Cyber Security Policies, as published and updated by the Office of Cyber Security. These policies provide guidelines concerning vendor security controls and vendor reporting and monitoring. Please reference Policy P-CCSP-005 concerning vendor management.