Help Desk Support: I (Associate)
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Help Desk Support: I (Associate)
Ref No.: 17-18851
Location: Indian Land South Carolina, Indiana
Provides first level IT support for all end-users via telephone, email or chat. Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate. Writes concise, informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks. Years Experience: 1-2. Experience: Relies on limited experience to accomplish tasks. Leadership/Contributions: Individual contributor. Reports to: Manager. Advanced Degree or Certifications: No.