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Lead Client Engagement Associate
Ref No.: 17-15072
Location: Bethesda, Maryland
Qualifications

Education
  • Bachelor's Degree or equivalent required

Minimum Experience
  • 6+ years of related experience

Specialized Knowledge & Skills
  • Industry knowledge (Mortgage Origination, Secondary Market/Securitization) required
  • Strong communication and presentation skills
  • Stakeholder management and change management
  • Project management skills
  • Strong organizational and prioritization skills; ability to manage multiple tasks/projects and deadlines simultaneously; exhibits flexibility and tolerance for ambiguity with the ability to thrive in a rapidly changing business environment; self-starter; and results oriented
  • Effective negotiation skills

Employment
As a condition of employment with Common Securitization Solutions, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation, which may also include a credit check for positions in some areas of our business.

Common Securitization Solutions is an Equal Opportunity Employer.
Responsibilities


Key Job Functions
  • Identify, manage and monitor progress towards assigned action items relating to production operations and ongoing SDLC project activities. Drive closure of work items by facilitating and leading discussions with internal/external client teams. Leading discussions with internal/external client teams on weekly status, issues and risks.
  • Provides support to resolve complex inquiries that require internal communication, collaboration, and consultation with project teams and external client teams.
  • As necessary, supports the Leadership team by performing periodic surveys of customers in an effort to continually improve the overall client engagement experience.
  • Support periodic updates and management of external/customer facing documentation including business readiness, integration and technical specification documentation.
  • Effectively support change management discussions relating to application/platform changes with appropriate stakeholder (internal/external) groups. Execute and enhance existing change management processes and governance.

More Information About the Job
Is Relocation Available?
No
Is there a bonus structure?
5%
Are you open to sponsorship?
No
This position is:
New Position
Is there a possibility to work remote?
No
Is there equity?
No
Are there flexible work hours?
No
Does this position have direct reports?
No
What are the 3-4 non-negotiable requirements on this position?
minimum of 5 years of secondary mortgage or origination experience, directly involved in the business side