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Senior Unified Communications Architect
Ref No.: 17-12776
Location: Lansing, Michigan
A Senior Cisco Unified Communications Consultant/Architect to provide professional services in support of its Cisco IP Telephony initiatives. This will focus primarily around planning and engineering activities in support of the specific proj initiatives


A qualified Senior Consultant will perform in a staff augmentation role to work with other members of the DTMB NTSD Voice Services team. Contractor will follow all established standard processes and procedures to plan, design, deliver, document and support assigned IP Telephony and IP Contact Center requests for new service and/or changes involving existing Agency clients. This position is also responsible for the troubleshooting and repair of these services. This includes use of SoM NTSD standard delivery service management tools (BMC Remedy and SMMS). Specialist level qualifications on Telecommunications components such as Oracle (Acme Packet) Session Border Controller, Cisco Call Manager, Session Manager, CUBE, UCCX, PCCE, Attendant Console, Informacast, switches, routers, gateways, IP phone sets and other related devices such as analog adaptors.
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Bachelors Degree
Required
Overall experience with Cisco Unified Communications/Voice
Required
8
Years
Cisco certifications preferred (CUCC, CCNA, CCNA Voice, CCNP)
Highly desired
ITIL v3 Foundation for ITI Service Management certification
Desired
Cisco CUCM platform maintenance and support
Required
5
Years
Cisco UCCX platform maintenance and support
Required
3
Years
Cisco PCCE platform maintenance and support
Required
2
Years
Cisco SME maintenance and support
Required
2
Years
Oracle Client SIP platform maintenance and support
Desired
2
Years