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Customer Care/Call Center ^ Customer Care Specialist - Inbound ^ Jnr
Ref No.: 18-04136
Location: Somerset, New Jersey
Position Type:Contract
Start Date / End Date: 08/31/2018 to 11/04/2018
Customer Care Specialist for Afternoon Shift 1.30pm to 10.00pm. This position is for the afternoon and includes one shift over the weekend.

Customer Care Job Description and responsibilities:

Customer Care Specialist chief responsibility is to liaise between our customers and our technical support teams to resolve issues. To create work orders on a ticketing system for the purpose of dispatching field technicians. To monitor the Central Management System; to identify errors for dispatch to field technicians or internal groups. To respond to requests from the field technicians via voice, text and email. To respond to referred issues from external and internal sources via the telephone or email.

Work History Requirements: Work History should include Dispatch or Customer Care experience in the Communications or Mass Media Industry in an office environment. (Previous work experience in such companies as Comcast, Cablevision, Satellite companies have been a good match in the past, but does not exclude from consideration). Work History should show good Technical Problem solving skills with field technicians. Peer to peer training. Has PC Hardware knowledge through Work Experience or Education. Must know MS Office including Outlook and Excel.

Due to the workload throughout Conduent Services , it may become necessary for employees to work beyond their normally scheduled hours. May include Mandatory Overtime.

Supplier Max Bill Rate: $ 17.96. Supplier Max Mark Up: 33%

Is the client culture casual or professional?=Professional
What are the dress code requirements?=Business Casual
Describe the physical requirements, (i.e.lifting, walking between 5 buildings, moving equipment)=This is a desk position
Please identify the most important REQUIRED skills or experience a candidate must have.=Professional attitude to work and working with people. Treats all of her co-workers with respect. Good to fast typing ability.
What are the schedule requirements and overtime expectations?=Afternoon shift and volunteering for Overtime is expected
What challenges have you previously experienced filling this position?=Finding qualified personnel at this wage level.
Interview Required=Yes