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Technical Helpdesk Support
Ref No.: 18-04029
Location: Phoenix, Arizona
Position Type:Contract
Start Date / End Date: 08/08/2018 to 10/26/2018
Max Bill Rate: 21.92. MU: 37%. Max Pay Rate: 16.00

**Spanish speaking is a requirement**

Would like candidates who are available from 6AM to 6PM.

• Respond to requests for technical assistance via phone and electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare weekly activity reports
• Inform management of recurring problems
• Stay current with system information, changes and updates