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Unified Communications Technician
Ref No.: 18-03787
Location: El Segundo, California
Position Type:Contract
Experience Level: 4 Years
Start Date / End Date: 07/16/2018 to 01/17/2019
Description:
  • UC Technician 2 is responsible for first and second tier support and maintenance of Enterprise VoIP infrastructure and its associated physical network connections, voice hardware, services and phones.
  • Candidate must be able document, configuration basic MACDs (moves, adds, changes and deletions) on the Cisco Unified Communication Manager and Cisco Unity Connections. Position is responsible for performing tasks necessary to install and troubleshoot IP phones in a corporate environment.
  • Candidate must be able to troubleshot basic connectivity issues with the use of telephony testing equipment.This position requires the ability to think logically, use problem-solving skills, the ability to work with very detailed information. Light travel required. Fluctuating volumes of work and prioritizing to meet deadlines.
Responsibilities:
  • Responds accordingly to reports of trouble as presented by the Customer Support Desk (CSD).
  • Contact teammate with issue to get more information as required.
  • Update teammate with status or closure on a timely manner.
  • Update SNOW ticketing system with resolution and closure.
  • Inform UC engineers if urgent problem to escalate in priority and get resolution.
  • Perform Moves, Adds, Changes and Deletions (MACDs) on Cisco Communications Manager and Unity voicemail systems.
  • Assist in the support of AV systems (Video, WebEx, Crestron, VGA and microphones).
  • Assist in hardware procurement and delivery to and from site. Must be able to carry up to 40 lbs.
  • Assist in cable installation and termination (POTs, CAT5, RJ 45, RJ11, 110 and 66 blocks).
  • Basic understanding or LAN network and basic troubleshooting of network connectivity.
  • Understanding of MDFs, IDFs and MPOEs.
  • Update telecom documentation to maintain good record keeping for future support.
Education and experience:
  • 4 years of experience in Telecommunications, cabling or networking.
  • Experience working from IT ticketing system with little supervision.
  • Experience working in a team-oriented collaborative environment.
  • Experience with VoIP and LAN technologies.
  • Experience with Cisco Communications Manager and Unity voicemail systems.
Skills:
  • Strong interpersonal, written and oral communication skills.
  • Tier 1 and Tier 2 problem-solving abilities.
  • Strong executive level support (white glove service).
  • Team driven, self-motivated and strong customer service.
Working conditions:
  • Normal office environment. Business casual.
  • Occasionally work a flexible schedule with the possibility of working OT.
  • Night, weekend hours and holiday work may be required.
  • Limited travel may be required to perform cutovers, training and day-1 support.