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Tier II Sys Admin Support
Ref No.: 18-03624
Location: Springs, Colorado
Position Type:Contract
Start Date: 07/02/2018
Providing task evaluation, first contact resolution, and escalation for internal IT teams within a predominately Windows environment.
Manage ticket queues and resolve or escalate issues from our IT teams.
Locating and assigning resources for unassigned Change Management tasks.
Maintenance of the service catalogs for all supported teams.
Diagnose hardware and software problems remotely.
As a member of a rotation, provide 24/7 on-call first contact resolution for the supported teams.
Gather data pertaining to customer needs, and utilize to identify, predict, interpret, and evaluate requests and problems.
Ability to read, execute and write scripts to increase process efficiency
Create and document processes for new and existing tasks
Microsoft Active Directory support, account creation, permissions etc.
Microsoft Exchange support tier II and above.
VMWare experience to include creation of hosts and troubleshooting
Troubleshoot performance issues
Ability to color in the lines.

Minimum Qualification:

2-3 years of system administration experience.
Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
Demonstrated ability to work well with cross-functional groups and customers
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels of the company
Approachable and open
Willing to work outside of normal responsibilities and identify or change processes as required
Must be willing to take ownership of all assigned projects and tasks
Demonstrated professionalism and courtesy in responding to phone calls and emails
Ability to assist customers remotely over the phone using remote control software or in person
Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals
Strong analytical skills with the ability to seek underlying assumptions through probing, questioning, and listening
Demonstrated strengths in organizational, attention-to-detail, reasoning, critical thinking, and problem solving skills
Demonstrated ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, urgency, and follow through
Proficient with Microsoft Office tools, Excel & Word.
Proficient with Windows Server 2003/2008
Virtualization Experience (ESX Server)
Exchange (2003, 2007 or 2010)
Active Directory (Management / Group Policy)
Hewlett Packard Server Hardware (RAID / DAS)
Network Configurations (DNS / WINS / DHCP / Client / SMTP / LDAP)
Security (Encryption / Certificates / IPSec / TLS / Policies)

Education:

Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.