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Desktop Support
Ref No.: 18-34590
Location: 5652639, Washington
Position Type:Contract
Start Date: 05/18/2018
Job Description:
4 years minimum in desktop support or administration experience of providing customer service over the telephone / email / in person• Expert knowledge of desktop software and hardware support, troubleshooting and resolution• Ability to produce business standard documentation related to implementation, testing and Self-help guides• SCCM,Active Directory, MS Windows desktop / laptop build and maintenance, Remote access• Expertise in MS Office product functionality including Word, Excel, PowerPoint• Good working knowledge of Windows 7, Outlook, IE11• Understands terminology in area of expertise• Performs complex tasks in area of expertise• Backup and restore processes• IT security best practices• Networking fundamentals, DHCP/DNS, TCP/IP, FTP, software updates etc.• Windows 7 roll-out and roll-out techniques e.g. scripting, ghost